Johann Wolff logo
Johann Wolff logo

All articles

Do you offer warranty or repairs?Updated 18 days ago

Indeed, we do. Not only do we offer a lifetime warranty, but we also provide one free accidental replacement if a mishap occurs. Each frame is eligible for a single free replacement, while lenses can be swapped out twice if scratched. Just reach out via email, and we’ll be happy to assist.

Qualifying for Warranty & Replacement
To qualify, we need to verify your purchase. If you purchased from an authorized retailer, please provide proof of purchase. Additionally, a review must be submitted so the product can be processed for warranty or replacement. To start, visit our website, navigate to the product page of the style you own, scroll down, and leave a review.

Shipping & Fees
For warranty exchanges, we cover all shipping costs within the United States. A $10 processing fee applies for lifetime warranty replacements.

Was this article helpful?
Yes
No