How long does it take for a return request reply?Updated 4 months ago

Return Request Approval and Processing

If you initiated your return through our Return Portal, your request is immediately approved, and a return label will be sent as long as it falls within the 30-day return window.

For returns requested via email, we aim to respond within 2-4 hours, but please allow up to 1 business day for processing. If your request is submitted over the weekend, response times may vary.