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Johann Wolff

Refund ProcessingRefunds will be applied to your original payment method within 4-7 business days after we receive your return. Please ensure that the frame is in brand-new, unworn condition to receive a full refund. Depending on your location, the package may take 2-5 days to arrive at our warehouse.

Refund Processing. Refunds will be applied to your original payment method within 4-7 business days after we receive your return. Please ensure that the frame is in brand-new, unworn condition to receive a full refund. Depending on your location, the

How long does the refund take?

Returns & Exchanges

Return Policy

How do I make a return or exchange?

How to exchange an item?

How can I track my return?

How should I prepare my package for return?

Can I return items of different orders in a single return?

How long does it take for a return request reply?

Cancel my order

Where can I drop off my return?

Where is my order? How can I track it?

What are the shipping times for a purchase?

How much is shipping?

Do you ship worldwide?

Can I change my delivery address?

My package is missing.

Do I have to pay customs fee?

Shipping & Delivery

I didn't receive my order confirmation email.

Can I modify my order after it has been placed?

Check my order status

My item is faulty

I received the wrong item.

I'm missing an item from my order.

Orders

What are your available payment methods?

When will I be charged for my order?

Can I use a promotional code?

I cannot pay for my order, what can I do?

Is payment secure on your site?

Can I pay in my currency?

How do I pay using a gift card?

How can I purchase a Johann Wolff gift card?

Do gift cards expire?

Why was I charged twice?

My promo code is not working.

Can I pay my order in installments?

Payments

How do I know if a product will fit me?

Can someone help me choose a frame?

Could I try your frames in store?

What are your frames made out of?

How do I take care of my frames?

Are your sunglasses polarized?

Do you offer warranty or repairs?

My frames are crooked, what can I do?

Product and Fit

How can I order prescription lenses?

Can I order prescription sunglasses?

What type of prescription lenses do you offer?

How much does it cost to get prescription lenses?

I don't have my prescription, can I email later?

I don't know how to order my prescription.

What if I want a custom lens color?

Prescriptions & Custom Lenses

How long does the refund take?Updated 5 months ago