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My package is missing.Updated 8 months ago

Please go through our chat or help center "Report Issue" button. You can always write to [email protected] and we will promptly assist. 

In the meantime, please follow the best practices below to expedite the process:

If you think your package is lost or missing, we advise you to check with the members of your household or neighbors to find out if they have received or seen your package. We also recommend you check around your property as it is possible that the parcel was left there. You can also check with your local UPS driver, at times they can offer assistance as to where the package may be. 

If, after all these checks you still cannot locate your package, please get in touch with us. We will file an insurance claim with the courier and at the same time, prepare a fresh shipment in order to fulfill your order.

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