Johann Wolff logo
Johann Wolff logo

All articles

Where is my order? How can I track it?Updated 8 months ago

Once your order has been prepared for shipment, you will receive tracking details with an estimated delivery date via email. Most orders are fulfilled within one business day unless the order includes prescription lenses. Depending on the type of lenses you choose, these can take 2-6 business days to be fulfilled. 

Please refer to the shipment email or log into your JW account to track your order.

Depending on your location and the service selected, orders will take 1 to 5 business days to arrive.

If you have received a shipping confirmation email and the estimated shipping time has passed, please contact us at [email protected]

Was this article helpful?
Yes
No