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<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Depending on your location, the system will auto-populate prices in your local currency. If you wish to pay in a particular currency and are having trouble, please contact us at <a href="mailto:info@johannwolff.com">info@johannwolff.com</a>, and we will manually invoice you for the order.&#xA0;</span></p>

Depending on your location, the system will auto-populate prices in your local currency. If you wish to pay in a particular currency and are having trouble, please contact us at info@johannwolff.com, and we will manually invoice you for the order.

Can I pay in my currency?

Payments

Return Policy

How do I make a return or exchange?

How to exchange an item?

How long does the refund take?

How can I track my return?

How should I prepare my package for return?

Can I return items of different orders in a single return?

How long does it take for a return request reply?

Cancel my order

Where can I drop off my return?

Returns & Exchanges

Where is my order? How can I track it?

What are the shipping times for a purchase?

How much is shipping?

Do you ship worldwide?

Can I change my delivery address?

My package is missing.

Do I have to pay customs fee?

Shipping & Delivery

I didn't receive my order confirmation email.

Can I modify my order after it has been placed?

Check my order status

My item is faulty

I received the wrong item.

I'm missing an item from my order.

Orders

What are your available payment methods?

When will I be charged for my order?

Can I use a promotional code?

I cannot pay for my order, what can I do?

Is payment secure on your site?

How do I pay using a gift card?

How can I purchase a Johann Wolff gift card?

Do gift cards expire?

Why was I charged twice?

My promo code is not working.

Can I pay my order in installments?

Can someone help me choose a frame?

Could I try your frames in store?

Are your sunglasses polarized?

My frames are crocked, what can I do?

Product and Fit

How can I order prescription lenses?

Can I order prescription sunglasses?

What type of prescription lenses do you offer?

I don't have my prescription, can I email later?

I don't know how to order my prescription.

What if I want a custom lens color?

Prescriptions & Custom Lenses

Can I pay in my currency?Updated 10 months ago