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We provide with multiple payment methods for a seamless experience.

What are your available payment methods?

We want your online shopping experience to be as effortless as possible. We have a wide range of payment options for you to choose from. Currently, we accept the following payment methods:. To select your preferred payment method, please proceed with

When will I be charged for my order?

The time you'll be charged for your order will depend on the payment method you selected at checkout. Please remember that even if payment is not authorized, it may look as if Johann Wolff has completed the charge due to some card issuers placing a h

Can I use a promotional code?

Of course, promo codes or gift cards are always welcome. Here's a quick and easy way to apply it:. When checking out, you must enter the discount/promo code, as it can't be applied after payment. The codes will not apply to products on sale unless ot

I cannot pay for my order, what can I do?

We are sorry to hear you are unable to complete your purchase. Please see below possible workarounds for your specific issue:. Still, have issues?. Please take a screenshot or record a short video and contact us with as many details as possible about

Is payment secure on your site?

All transactions on are secured and encrypted using SSL. If you wish to ensure this, please confirm that the lock on the URL field's left side is closed. For more information, please refer to Shopify's data policy here.

Can I pay in my currency?

Depending on your location, the system will auto-populate prices in your local currency. If you wish to pay in a particular currency and are having trouble, please contact us at [email protected], and we will manually invoice you for the order.

How do I pay using a gift card?

You may have received a gift card as a present from a friend or as a reimbursement for order cancellation or return. To pay for your next purchase with a gift card, follow these simple steps:. 1. Add to your shopping cart all the items you want to pu

How can I purchase a Johann Wolff gift card?

Please click here to view and purchase a Gift Card for a friend or loved one. 1. Go to the gift card product page. 2. Select the amount you want to spend from the drop-down menu. 3. Add to cart.

Do gift cards expire?

Unless specified in the communication, Johann Wolff gift cards do not expire. Can I partially use my gift card?. If you're spending less than the value of your gift voucher, the credit will stay on your account for you to spend later, ready for you t

Why was I charged twice?

The double charge you are seeing on your bank account is an authorization. This is a common bank practice for handling credit card transactions to ensure sufficient funds are available. An authorization hold (also known as card authorization, preauth

My promo code is not working.

We're sorry to hear you’re having trouble with your promo code. Please keep in mind the following:. If you are sure all these terms comply but trying to use your code, an error message is displayed; please take a screenshot of your shopping cart with

Can I pay my order in installments?

At Johann Wolff, we offer ShopPay, and Paypal Credit to split your order in installments.