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I cannot pay for my order, what can I do?Updated 8 months ago

We are sorry to hear you are unable to complete your purchase. Please see below possible workarounds for your specific issue:

  • If the error message indicates Your payment details couldn't be verified, please review all the details, including credit card number, account holder, and expiration date.
  • If the issue is specifically related to the expiration date, the system will mark this section in red as in the example below. 
  • If the error message is that the Card was declined, the issue is not related to the data provided but to the fact that the card may not be authorized for this purchase. You will receive an email notification confirming your payment has not been processed. If you have insufficient funds to process the payment, this might be the case. Remember that corporate or FSA cards can only be used for specific business categories, such as travel or healthcare. In this case, you will need to use a different card. 
  • If the error message is Your card does not support this type of purchase:
    • Please check that it has no cross-border restrictions for its usage. If it is a debit card, remember some debit cards may require a PIN to be entered.
    • Check which cards and payment methods we accept here.
  • Is the page freezing?
    • Clean up the cookies and cache memory of your browser.
    • Close all browser tabs and try accessing again.

Still, have issues?

Please take a screenshot or record a short video and contact us with as many details as possible about the issue, and we'll try to resolve it as soon as possible. 

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