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Johann Wolff

We want your online shopping experience to be as effortless as possible. We have a wide range of payment options for you to choose from. Currently, we accept the following payment methods:<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Visa</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Mastercard</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Amex</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Discover</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Diners Club</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Shop Pay</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Paypal</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Google Pay</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Meta Pay</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Apple Pay</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Amazon Pay</li></ul>To select your preferred payment method, please proceed with the checkout process. After adding your delivery address, the system will automatically show you all the payment options available in your country. With conventional payment methods such as Visa and Mastercard or online payment options like Shop Pay, Paypal, and Google Pay, we also offer the possibility to pay for your order in installments.

We want your online shopping experience to be as effortless as possible. We have a wide range of payment options for you to choose from. Currently, we accept the following payment methods:. To select your preferred payment method, please proceed with

What are your available payment methods?

Payments

Return Policy

How do I make a return or exchange?

How to exchange an item?

How long does the refund take?

How can I track my return?

How should I prepare my package for return?

Can I return items of different orders in a single return?

How long does it take for a return request reply?

Cancel my order

Where can I drop off my return?

Returns & Exchanges

Where is my order? How can I track it?

What are the shipping times for a purchase?

How much is shipping?

Do you ship worldwide?

Can I change my delivery address?

My package is missing.

Do I have to pay customs fee?

Shipping & Delivery

I didn't receive my order confirmation email.

Can I modify my order after it has been placed?

Check my order status

My item is faulty

I received the wrong item.

I'm missing an item from my order.

Orders

When will I be charged for my order?

Can I use a promotional code?

I cannot pay for my order, what can I do?

Is payment secure on your site?

Can I pay in my currency?

How do I pay using a gift card?

How can I purchase a Johann Wolff gift card?

Do gift cards expire?

Why was I charged twice?

My promo code is not working.

Can I pay my order in installments?

Can someone help me choose a frame?

Could I try your frames in store?

Are your sunglasses polarized?

My frames are crocked, what can I do?

Product and Fit

How can I order prescription lenses?

Can I order prescription sunglasses?

What type of prescription lenses do you offer?

I don't have my prescription, can I email later?

I don't know how to order my prescription.

What if I want a custom lens color?

Prescriptions & Custom Lenses

What are your available payment methods?Updated 10 months ago