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Johann Wolff

Payment OptionsWe want your online shopping experience to be as effortless as possible, so we offer a wide range of payment options. Currently, we accept:<ul><li style="font-family: Arial, Helvetica, sans-serif;">All Major Credit Cards</li><li style="font-family: Arial, Helvetica, sans-serif;">Shop Pay</li><li style="font-family: Arial, Helvetica, sans-serif;">Shop Pay Installments</li><li style="font-family: Arial, Helvetica, sans-serif;">PayPal</li><li style="font-family: Arial, Helvetica, sans-serif;">PayPal Credit</li><li style="font-family: Arial, Helvetica, sans-serif;">Google Pay</li><li style="font-family: Arial, Helvetica, sans-serif;">Meta Pay</li><li style="font-family: Arial, Helvetica, sans-serif;">Apple Pay</li><li style="font-family: Arial, Helvetica, sans-serif;">Amazon Pay</li></ul>To select your preferred payment method, simply proceed to checkout. After entering your delivery address, the system will automatically display all available payment options for your location.In addition to conventional methods like Visa and Mastercard, we offer flexible online payment options such as Shop Pay, PayPal, and Google Pay, with the option to pay in installments.

Payment Options. We want your online shopping experience to be as effortless as possible, so we offer a wide range of payment options. Currently, we accept:. To select your preferred payment method, simply proceed to checkout. After entering your del

What are your available payment methods?

Payments

Return Policy

How do I make a return or exchange?

How to exchange an item?

How long does the refund take?

How can I track my return?

How should I prepare my package for return?

Can I return items of different orders in a single return?

How long does it take for a return request reply?

Cancel my order

Where can I drop off my return?

Returns & Exchanges

Where is my order? How can I track it?

What are the shipping times for a purchase?

How much is shipping?

Do you ship worldwide?

Can I change my delivery address?

My package is missing.

Do I have to pay customs fee?

Shipping & Delivery

I didn't receive my order confirmation email.

Can I modify my order after it has been placed?

Check my order status

My item is faulty

I received the wrong item.

I'm missing an item from my order.

Orders

When will I be charged for my order?

Can I use a promotional code?

I cannot pay for my order, what can I do?

Is payment secure on your site?

Can I pay in my currency?

How do I pay using a gift card?

How can I purchase a Johann Wolff gift card?

Do gift cards expire?

Why was I charged twice?

My promo code is not working.

Can I pay my order in installments?

How do I know if a product will fit me?

Can someone help me choose a frame?

Could I try your frames in store?

What are your frames made out of?

How do I take care of my frames?

Are your sunglasses polarized?

Do you offer warranty or repairs?

My frames are crooked, what can I do?

Product and Fit

How can I order prescription lenses?

Can I order prescription sunglasses?

What type of prescription lenses do you offer?

How much does it cost to get prescription lenses?

I don't have my prescription, can I email later?

I don't know how to order my prescription.

What if I want a custom lens color?

Prescriptions & Custom Lenses

What are your available payment methods?Updated 2 months ago