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Why was I charged twice?Updated 8 months ago

The double charge you are seeing on your bank account is an authorization. This is a common bank practice for handling credit card transactions to ensure sufficient funds are available.

An authorization hold (also known as card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing and validating funds for electronic transactions done with a debit card or credit card.

Bank institutions ‘hold’ this balance as unavailable from the individual account until the merchant completes the transaction (called 'settlement') or the hold "falls off." A ‘fall off’ is when banks render the balance available to the individual’s account again. Debit card authorization holds can fall off the account anywhere from 1–5 days after the transaction date, depending on the bank's policy. Credit card holds may last as long as 30 days, depending on the issuing bank.

If you believe the reason for the double charge is not an authorization hold, please get in touch with us and we will do our best to assist. That said, contacting the issuing bank is the best way to address the issue since the information we have will be limited to protect your privacy.

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