Why was I charged twice?Updated 4 months ago

Understanding Double Charges on Your Account

If you see a double charge on your bank account, it’s likely an authorization hold. This common banking practice ensures sufficient funds are available for a transaction.

An authorization hold (or “preauthorization”) temporarily reserves funds for electronic transactions made with a debit or credit card. Banks hold this balance as “unavailable” until the transaction is completed (known as “settlement”) or until the hold “falls off,” meaning the reserved funds are released back to your account.

• Debit and credit Card Holds typically fall off 1–5 days after the transaction, depending on your bank's policy.

If you believe the double charge is not due to an authorization hold, please contact via email, and we’ll do our best to assist. However, reaching out to your issuing bank is often the fastest way to resolve this issue, as our access to account-specific information is limited for privacy protection.