Need help? Drop us a line and we'll promptly assist.

HOME

ACCOUNT

Johann Wolff

Tracking Your OrderWe&#x2019;re excited for you to receive your new spectacles! Checking the status of your order is simple:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log in to Your Johann Wolff Account: Select your latest order to view the status.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Order Confirmation Email: Click &#x201C;View My Order&#x201D; in your confirmation email.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Shipping Confirmation Email: Click &#x201C;Track My Order&#x201D; in your shipping confirmation email.</li></ol>Still having trouble? No worries&#x2014;send us a quick <a href="mailto:info@johannwolff.com">email</a> or message through our chat, and we&apos;ll be happy to assist.

Tracking Your Order. We’re excited for you to receive your new spectacles! Checking the status of your order is simple:. Still having trouble? No worries—send us a quick email or message through our chat, and we'll be happy to assist.

Check my order status

Orders

Return Policy

How do I make a return or exchange?

How to exchange an item?

How long does the refund take?

How can I track my return?

How should I prepare my package for return?

Can I return items of different orders in a single return?

How long does it take for a return request reply?

Cancel my order

Where can I drop off my return?

Returns & Exchanges

Where is my order? How can I track it?

What are the shipping times for a purchase?

How much is shipping?

Do you ship worldwide?

Can I change my delivery address?

My package is missing.

Do I have to pay customs fee?

Shipping & Delivery

I didn't receive my order confirmation email.

Can I modify my order after it has been placed?

My item is faulty

I received the wrong item.

I'm missing an item from my order.

What are your available payment methods?

When will I be charged for my order?

Can I use a promotional code?

I cannot pay for my order, what can I do?

Is payment secure on your site?

Can I pay in my currency?

How do I pay using a gift card?

How can I purchase a Johann Wolff gift card?

Do gift cards expire?

Why was I charged twice?

My promo code is not working.

Can I pay my order in installments?

Payments

How do I know if a product will fit me?

Can someone help me choose a frame?

Could I try your frames in store?

What are your frames made out of?

How do I take care of my frames?

Are your sunglasses polarized?

Do you offer warranty or repairs?

My frames are crooked, what can I do?

Product and Fit

How can I order prescription lenses?

Can I order prescription sunglasses?

What type of prescription lenses do you offer?

How much does it cost to get prescription lenses?

I don't have my prescription, can I email later?

I don't know how to order my prescription.

What if I want a custom lens color?

Prescriptions & Custom Lenses

Check my order statusUpdated 4 months ago