Help on all order related questions.
Yikes, there's a good chance we reached your spam. Please check this folder. If you cannot locate it, please contact us via chat or email at [email protected], and we will promptly share a new order or shipping confirmation.
Everybody makes mistakes; we get it. Please note that we cannot always guarantee a successful cancellation or changes in the delivery address or product selected. If you chose the wrong item or color, please contact us as soon as possible via chat or
We're eager for you to receive your new spectacles. Checking the status of an order is very simple; here are a couple of ways you can do so:. Still, having trouble? Don't worry, send us a message via chat or send us an email at [email protected],
Our priority is providing a smooth, effortless experience; we are sorry to hear you received a faulty item. Please contact us through our chat or help center with the "Report Issue" button. You can always write to [email protected]. Please provide
We are sorry for your trouble. If you received an incorrect frame, please contact us through our chat or help center with the "Report Issue" button. You can always write to [email protected]. If, for any reason, we are unable to exchange the corre
We're sorry to hear there's an item missing from your order. If your order included a prescription or a pre-order item, this could explain why you've received a partial order. If not, please contact us via chat or email at [email protected], and w