Help on all order related questions.
Order Confirmation Email. There’s a chance our email may have ended up in your spam folder—please check there. If you still can’t locate it, you can log into your Johann Wolff account or contact us via email, and we’ll promptly resend your order or s
Order Changes and Cancellations. Yes, if you chose the wrong item or color, please contact us as soon as possible via chat or email, and we’ll work quickly to modify your order. If your order has not yet been prepared for shipment, we can update the
Tracking Your Order. We’re excited for you to receive your new spectacles! Checking the status of your order is simple:. Still having trouble? No worries—send us a quick email or message through our chat, and we'll be happy to assist.
Reporting a Faulty Item. Our priority is to provide a smooth, effortless experience, and we’re sorry to hear that you received a faulty pair of sunglasses or spectacles. Please get in touch with us through our chat or Help Center by selecting the "Re
Resolving an Incorrect Item Received. We apologize for the inconvenience. If you received an incorrect frame, please email us. You can also message us via our chat or Help Center using the "Report Issue" button. To assist us in resolving this quickly
Reporting a Missing Item. We’re sorry to hear there’s an item missing from your order. If your order included a prescription or a pre-order item, this may explain why you received a partial shipment. If that’s not the case, please contact us via emai