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Johann Wolff

Reporting a Faulty ItemOur priority is to provide a smooth, effortless experience, and we&#x2019;re sorry to hear that you received a faulty pair of sunglasses or spectacles.Please get in touch with us through our chat or Help Center by selecting the &quot;Report Issue&quot; button, or send us a quick <a href="mailto:info@johannwolff.com">email</a>.When reaching out, kindly provide the following information to help us resolve the issue promptly:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Order number or your first and last name</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Product name and color</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">A clear image showing the flaw</li></ul>Once we receive this information, we&#x2019;ll work diligently to correct the issue.

Reporting a Faulty Item. Our priority is to provide a smooth, effortless experience, and we’re sorry to hear that you received a faulty pair of sunglasses or spectacles. Please get in touch with us through our chat or Help Center by selecting the "Re

My item is faulty

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Return Policy

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How to exchange an item?

How long does the refund take?

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Can I return items of different orders in a single return?

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Cancel my order

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Returns & Exchanges

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How much is shipping?

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My package is missing.

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Shipping & Delivery

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Check my order status

I received the wrong item.

I'm missing an item from my order.

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I cannot pay for my order, what can I do?

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My promo code is not working.

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Payments

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Can someone help me choose a frame?

Could I try your frames in store?

What are your frames made out of?

How do I take care of my frames?

Are your sunglasses polarized?

Do you offer warranty or repairs?

My frames are crooked, what can I do?

Product and Fit

How can I order prescription lenses?

Can I order prescription sunglasses?

What type of prescription lenses do you offer?

How much does it cost to get prescription lenses?

I don't have my prescription, can I email later?

I don't know how to order my prescription.

What if I want a custom lens color?

Prescriptions & Custom Lenses

My item is faultyUpdated 2 months ago