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We are sorry for your trouble. If you received an incorrect frame, please contact us<span id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); float: none; display: inline !important;">&#xA0;through<span style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;our chat or help center with the &quot;Report Issue&quot; button. You can always write to <a href="mailto:info@johannwolff.com">info@johannwolff.com</a>.<ol id="isPasted"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Order number or first and last name</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Product name and color ordered</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Product name and color received</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Image of the item you received</li></ol>If, for any reason, we are unable to exchange the correct item, we will start a return and will email a return label. We carefully inspect all our shipments to avoid surprises, but mistakes can happen. We truly appreciate your patience and collaboration in correcting this matter.&#xA0;

We are sorry for your trouble. If you received an incorrect frame, please contact us through our chat or help center with the "Report Issue" button. You can always write to info@johannwolff.com. If, for any reason, we are unable to exchange the corre

I received the wrong item.

Orders

Return Policy

How do I make a return or exchange?

How to exchange an item?

How long does the refund take?

How can I track my return?

How should I prepare my package for return?

Can I return items of different orders in a single return?

How long does it take for a return request reply?

Cancel my order

Where can I drop off my return?

Returns & Exchanges

Where is my order? How can I track it?

What are the shipping times for a purchase?

How much is shipping?

Do you ship worldwide?

Can I change my delivery address?

My package is missing.

Do I have to pay customs fee?

Shipping & Delivery

I didn't receive my order confirmation email.

Can I modify my order after it has been placed?

Check my order status

My item is faulty

I'm missing an item from my order.

What are your available payment methods?

When will I be charged for my order?

Can I use a promotional code?

I cannot pay for my order, what can I do?

Is payment secure on your site?

Can I pay in my currency?

How do I pay using a gift card?

How can I purchase a Johann Wolff gift card?

Do gift cards expire?

Why was I charged twice?

My promo code is not working.

Can I pay my order in installments?

Payments

Can someone help me choose a frame?

Could I try your frames in store?

Are your sunglasses polarized?

My frames are crocked, what can I do?

Product and Fit

How can I order prescription lenses?

Can I order prescription sunglasses?

What type of prescription lenses do you offer?

I don't have my prescription, can I email later?

I don't know how to order my prescription.

What if I want a custom lens color?

Prescriptions & Custom Lenses

I received the wrong item.Updated 10 months ago