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I received the wrong item.Updated 3 months ago

Resolving an Incorrect Item Received

We apologize for the inconvenience. If you received an incorrect frame, please email us. You can also message us via our chat or Help Center using the "Report Issue" button.

To assist us in resolving this quickly, please provide the following information:

  • Order number or your first and last name
  • Product name and color you ordered
  • A clear image of the item you received

If, for any reason, we are unable to exchange for the correct item, we’ll initiate a return and email you a return label. We carefully inspect all shipments to prevent surprises, but mistakes can happen. We truly appreciate your patience and cooperation in helping us correct this matter.

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