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I received the wrong item.Updated 8 months ago

We are sorry for your trouble. If you received an incorrect frame, please contact us through our chat or help center with the "Report Issue" button. You can always write to [email protected].

  1. Order number or first and last name
  2. Product name and color ordered
  3. Product name and color received
  4. Image of the item you received

If, for any reason, we are unable to exchange the correct item, we will start a return and will email a return label. We carefully inspect all our shipments to avoid surprises, but mistakes can happen. We truly appreciate your patience and collaboration in correcting this matter. 

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