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Johann Wolff

Reporting a Missing ItemWe&#x2019;re sorry to hear there&#x2019;s an item missing from your order. If your order included a prescription or a pre-order item, this may explain why you received a partial shipment. If that&#x2019;s not the case, please contact us via <a href="mailto:info@johannwolff.com">email</a> or chat, and we&#x2019;ll promptly investigate.In the meantime, please review your initial order to ensure all desired items were included. If you realize something was missed, let us know, and we&#x2019;ll promptly address it.

Reporting a Missing Item. We’re sorry to hear there’s an item missing from your order. If your order included a prescription or a pre-order item, this may explain why you received a partial shipment. If that’s not the case, please contact us via emai

I'm missing an item from my order.

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Return Policy

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Cancel my order

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Returns & Exchanges

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My package is missing.

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Shipping & Delivery

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Check my order status

My item is faulty

I received the wrong item.

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Payments

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Can someone help me choose a frame?

Could I try your frames in store?

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Do you offer warranty or repairs?

My frames are crooked, what can I do?

Product and Fit

How can I order prescription lenses?

Can I order prescription sunglasses?

What type of prescription lenses do you offer?

How much does it cost to get prescription lenses?

I don't have my prescription, can I email later?

I don't know how to order my prescription.

What if I want a custom lens color?

Prescriptions & Custom Lenses

I'm missing an item from my order.Updated 10 months ago