Johann Wolff logo
Johann Wolff logo

All articles

I'm missing an item from my order.Updated 8 months ago

We're sorry to hear there's an item missing from your order. If your order included a prescription or a pre-order item, this could explain why you've received a partial order. If not, please contact us via chat or email at [email protected], and we will promptly look into the issue. 

In the meantime, you can always check your initial order and ensure all items you desired were included. If you missed anything, just contact us; we will do it soon.

Was this article helpful?
Yes
No