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Returns and Exchanges Made EasyTo initiate a return or exchange, log into your JW account and click &quot;Request Return&quot; on the relevant order. You can also access our <a href="https://returns.johannwolff.com/">Return Portal</a> to start the process. If you need further assistance, feel free to reach out via <a href="mailto:info@johannwolff.com">email</a>, and we&#x2019;ll be glad to help.For full details, please review our <a href="https://help.johannwolff.com/en-US/return-policy-157627#">Return Policy</a>.

Returns and Exchanges Made Easy. To initiate a return or exchange, log into your JW account and click "Request Return" on the relevant order. You can also access our Return Portal to start the process. If you need further assistance, feel free to rea

How do I make a return or exchange?

Returns & Exchanges

Return Policy

How to exchange an item?

How long does the refund take?

How can I track my return?

How should I prepare my package for return?

Can I return items of different orders in a single return?

How long does it take for a return request reply?

Cancel my order

Where can I drop off my return?

Where is my order? How can I track it?

What are the shipping times for a purchase?

How much is shipping?

Do you ship worldwide?

Can I change my delivery address?

My package is missing.

Do I have to pay customs fee?

Shipping & Delivery

I didn't receive my order confirmation email.

Can I modify my order after it has been placed?

Check my order status

My item is faulty

I received the wrong item.

I'm missing an item from my order.

Orders

What are your available payment methods?

When will I be charged for my order?

Can I use a promotional code?

I cannot pay for my order, what can I do?

Is payment secure on your site?

Can I pay in my currency?

How do I pay using a gift card?

How can I purchase a Johann Wolff gift card?

Do gift cards expire?

Why was I charged twice?

My promo code is not working.

Can I pay my order in installments?

Payments

How do I know if a product will fit me?

Can someone help me choose a frame?

Could I try your frames in store?

What are your frames made out of?

How do I take care of my frames?

Are your sunglasses polarized?

Do you offer warranty or repairs?

My frames are crooked, what can I do?

Product and Fit

How can I order prescription lenses?

Can I order prescription sunglasses?

What type of prescription lenses do you offer?

How much does it cost to get prescription lenses?

I don't have my prescription, can I email later?

I don't know how to order my prescription.

What if I want a custom lens color?

Prescriptions & Custom Lenses

How do I make a return or exchange?Updated 19 days ago