Order Shipment and Tracking. Once your order is prepared for shipment, you’ll receive an email with tracking details and an estimated delivery date. Most orders are fulfilled within one business day, except those that include prescription lenses. Dep

Order Shipment and TrackingOnce your order is prepared for shipment, you&#x2019;ll receive an email with tracking details and an estimated delivery date. Most orders are fulfilled within one business day, except those that include prescription lenses. Depending on the lens type, fulfillment may take an additional 2-7 business days.You can also track your order by logging into your JW account. If you don&#x2019;t have an account, we encourage you to create one&#x2014;it will allow you to initiate returns, exchanges, and warranty requests easily.Delivery times vary by location and service level, typically ranging from 1 to 5 business days.If the estimated delivery time has passed and your order has not arrived, please contact us via <a href="mailto:info@johannwolff.com">email</a> or chat for assistance.

Where is my order? How can I track it?

Shipping Information. United States OrdersU.S. orders are shipped via UPS and USPS. Shipping times vary based on your location and chosen service:. Please note that we are not responsible for delays caused by the shipping carrier once we have handed

Shipping InformationUnited States Orders U.S. orders are shipped via UPS and USPS. Shipping times vary based on your location and chosen service:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Ground Shipping: Expect delivery within 1 to 6 business days, depending on your location. For more details, please refer to the delivery date map:</li></ul><img src="https://attachments.gorgias.help/3dBwk7W0eyxNZ9mO/hc/3dBwk7W4b5xNZ9mO/2024111319-71011993-94b7-4678-983e-65283e720035-ground%20delivery%20map.jpg" style="width: 564px;" class="fr-fic fr-dib"><ul><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">2nd Day Air: Orders will arrive within 2 business days of the shipping date. Please note it may take up to 1 business day to fulfill your order. For urgent orders, contact us after placing your order. Our cutoff time is 3 PM ET.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Next Day Air: Orders will arrive within 1 business day. Please note it may take up to 1 business day to fulfill your order. For urgent orders, contact us after placing your order. Our cutoff time is 3 PM ET.</li></ul>Please note that we are not responsible for delays caused by the shipping carrier once we have handed them the package.&#xA0;International Orders International orders are shipped via DHL Express and UPS International. Delivery times vary by destination:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Standard Delivery: Orders typically arrive within 2-5 business days, depending on the destination country and customs processing.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Remote Destinations: Please allow 5-10 business days for remote areas.</li></ul>Please note that customs delays are beyond our control, but we&#x2019;ll do our best to ensure your package arrives as quickly as possible.

What are the shipping times for a purchase?

Shipping Services and Costs. We offer complimentary worldwide shipping through the following services:. For expedited service within the United States, the following options are available at checkout:. Return ShippingReturns are free for U.S. custome

Shipping Services and CostsWe offer complimentary worldwide shipping through the following services:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">UPS Ground &amp; USPS Ground Advantage &#x2013; United States</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">DHL Express &#x2013; International</li></ul>For expedited service within the United States, the following options are available at checkout:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">UPS 2nd Day Air &#x2013; $19.99</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">UPS Next Day Air &#x2013; $29.99</li></ul>Return Shipping Returns are free for U.S. customers. International returns are subject to the cost of the initial shipping label plus the return label fee. For full details, please refer to our <a href="https://help.johannwolff.com/en-US/return-policy-157627">Return Policy</a>.

How much is shipping?

International Shipping. We offer free worldwide shipping via DHL Express and UPS International. All orders are shipped from our warehouse in Miami, Florida, with all duties and VAT covered by us. As a customer, you’ll only need to cover the cost of t

International ShippingWe offer free worldwide shipping via DHL Express and UPS International. All orders are shipped from our warehouse in Miami, Florida, with all duties and VAT covered by us. As a customer, you&#x2019;ll only need to cover the cost of the spectacles&#x2014;we&#x2019;ll handle the rest.Please note that for international returns, the buyer is responsible for all delivery and return shipping costs. We strive to make this process as easy as possible. For more information, please review our <a href="https://help.johannwolff.com/en-US/return-policy-157627">Return Policy</a><a href="#" rel="noopener"></a>.Want to try these products in person? Use our <a href="https://johannwolff.com/pages/sca-store-locator">Store Locator</a> to find a store near you.

Do you ship worldwide?

Address Corrections and Package Rerouting. Mistakes happen—we understand. If you’ve provided the wrong delivery address, please contact us as soon as possible via chat or email, and we’ll do our best to update it before your order ships. For UPS Ship

Address Corrections and Package ReroutingMistakes happen&#x2014;we understand. If you&#x2019;ve provided the wrong delivery address, please contact us as soon as possible via chat or <a href="mailto:info@johannwolff.com">email</a>, and we&#x2019;ll do our best to update it before your order ships.<ul><li>For UPS Shipments: If your order has already shipped via UPS, please sign in or create a UPS My Choice account to reroute the package. To begin the rerouting process, <a href="http://Address Corrections and Package Rerouting Mistakes happen&#x2014;we understand. If you&#x2019;ve provided the wrong delivery address, please contact us as soon as possible via chat or email, and we&#x2019;ll do our best to update it before your order ships. For UPS Shipments: If your order has already shipped via UPS, please sign in or create a UPS My Choice account to reroute the package. To begin the rerouting process, use this link. For USPS Shipments: If your order shipped via USPS, we can only initiate a package intercept request to have the package returned to us. Please note that we are unable to correct the delivery address on your behalf; this must be done by you, the receiving party. If rerouting isn&#x2019;t possible, a package intercept and a second shipment with your order will be required. This process incurs an additional fee of $25.">use this link</a>.</li><li>For USPS Shipments: If your order shipped via USPS, we can only initiate a package intercept request to have the package returned to us.</li></ul>Please note that we are unable to correct the delivery address on your behalf; this must be done by you, the receiving party. If rerouting isn&#x2019;t possible, a package intercept and a second shipment with your order will be required. This process incurs an additional fee of $25.<div data-message-author-role="assistant" data-message-id="db710ee0-341e-4507-af0d-b3dcd4867bf4" data-message-model-slug="gpt-4o" dir="auto"> </div>

Can I change my delivery address?

Reporting a Missing or Lost Package. If you believe your package is lost or missing, please reach out via email or chat. When choosing the latter select "Report Issue" button in our Help Center. We’ll assist you promptly. In the meantime, following t

Reporting a Missing or Lost PackageIf you believe your package is lost or missing, please reach out via <a href="mailto:info@johannwolff.com">email</a> or chat. When choosing the latter select &quot;Report Issue&quot; button in our Help Center. We&#x2019;ll assist you promptly.In the meantime, following these steps may help expedite the process:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check with Household Members or Neighbors: Ask if anyone has received or seen your package.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Look Around Your Property: Sometimes packages are left in hidden or sheltered areas.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Contact Your Local UPS or USPS Driver: They may have additional information about the package&apos;s location.</li></ol>If, after these checks, you still cannot locate your package, please contact us. We&#x2019;ll initiate an insurance claim with the courier and, if necessary, prepare a replacement shipment to fulfill your order.

My package is missing.

International Shipments Costs. No, you will not incur any additional charges. Johann Wolff covers all customs fees, duties, and VAT on your order.

International Shipments CostsNo, you will not incur any additional charges. Johann Wolff covers all customs fees, duties, and VAT on your order.&#xA0;

Shipping & Delivery