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Shipping & Delivery

Everything about shipping and delivery times and procedures.

Where is my order? How can I track it?

Once your order has been prepared for shipment, you will receive tracking details with an estimated delivery date via email. Most orders are fulfilled within one business day unless the order includes prescription lenses. Depending on the type of len

What are the shipping times for a purchase?

United States orders are fulfilled via UPS; shipping times depend on your location and selected service. Please expect 1 to 6 days for Ground, depending on your location. For a complete view, please look at the UPS Ground map here. For Next Day Air,

How much is shipping?

We offer free worldwide shipping via the following services:. UPS Ground - United States. DHL Express - Rest of the World. For overnight service, the order will ship via UPS Next Day Air. This service is $19.99, and it's available at checkout. Return

Do you ship worldwide?

Yes, we ship worldwide via DHL Express & UPS International. All orders will originate from our warehouse located in Miami, Florida. Wish to try these in your city? Please use our store locator in order to find a store near you.

Can I change my delivery address?

Everybody makes mistakes; we get it. If you gave the wrong delivery address, contact us as soon as possible via chat or email [email protected], and we will do our best to modify your delivery address before it goes out. If the order is already ou

My package is missing.

Please go through our chat or help center "Report Issue" button. You can always write to [email protected] and we will promptly assist. In the meantime, please follow the best practices below to expedite the process:. If you think your package is

Do I have to pay customs fee?

No, you will not be subject to any additional charges. Johann Wolff will cover all customs fees, duty, and VAT.